Terms and conditions

1. Scope

These terms and conditions apply to all contracts between Hulo Media – Josip Jelavic and its clients for consultancy, strategy, creative, marketing, advertising, development and implementation services.

The offering is intended exclusively for businesses within the meaning of the Austrian Commercial Code or persons acting in the course of their independent professional or commercial activities when entering into the contract. Any differing terms of the client apply only if Hulo Media expressly agrees to them in text form.

2. Provider

Hulo Media – Josip Jelavic
Gewerbepark Süd 28, Top 9
8431 Gralla
Austria

Email: office@hulomedia.com
Website: www.hulomedia.com

3. Services

Hulo Media provides services in particular in Meta Ads and performance marketing, strategy and consultancy, coaching, landing pages, websites, online stores, tracking, analytics, optimisation, design, concept development and related technical and creative work.

The specific scope of services is set out in the relevant quotation, order confirmation or other agreement in text form.

4. Quotations and conclusion of contract

Unless stated otherwise, quotations are non-binding. A contract is concluded through written or electronic acceptance of the quotation, an order confirmation or the start of services at the client's request.

Changes and additions to the agreed scope require confirmation in text form.

5. Client cooperation

The client provides all information, content, approvals, access and contact persons required for the services in good time, in full and in a suitable form. The client reviews supplied content and interim results within a reasonable period.

Delays or additional work caused by late, incomplete or incorrect cooperation may shift schedules and be charged separately.

6. Dates and delivery periods

Dates and deadlines are binding only if expressly confirmed as such. Delivery periods begin only when all necessary documents, access, approvals and agreed advance payments have been received.

Subsequent change requests or delays on the client's side result in an appropriate extension of deadlines.

7. Prices and VAT

The prices agreed in the relevant quotation apply. Unless stated otherwise, prices are net of any legally applicable VAT. Third-party costs, media budgets, licences, shipping and travel costs are included only where expressly agreed.

8. Invoicing and payment

Invoices are due without deduction within the period stated on the invoice. By agreement, project services may be billed in instalments, at milestones or against an advance payment. Ongoing services are generally billed periodically in advance or according to the agreed billing arrangements.

In the event of late payment, Hulo Media may suspend further services until all outstanding amounts have been paid and assert the statutory consequences of default.

9. Changes and additional services

Services beyond the agreed scope are additional services and, following prior coordination, are quoted separately or charged on the basis of the agreed or customary time required.

10. Review, acceptance and defects

The client reviews delivered services promptly and reports identifiable defects clearly in text form. Hulo Media is given an opportunity to make reasonable corrections. Matters of taste or subsequent change requests do not constitute defects.

Use, publication or disclosure of the deliverable constitutes acceptance unless material defects have been reserved.

11. Third-party services and providers

Where third-party services are required for delivery, such as hosting, domains, store systems, plugins, or tracking, design, advertising or communication platforms, their terms also apply. Hulo Media is not liable for their availability, changes, suspensions, prices or technical disruptions to the extent these are outside its control.

12. Platform accounts and technical requirements

The client ensures that accounts, payment methods, domains, email addresses and access are lawfully established and functional. Platform decisions, account suspensions and policy changes are the responsibility of the relevant provider.

13. Advertising budgets and external costs

Unless expressly agreed otherwise, advertising budgets are paid by the client directly to the relevant advertising platform and are not part of Hulo Media's fee. The same applies to external software, licensing, production and media costs.

14. Results and forecasts

Marketing, advertising, sales and online results depend on numerous external factors. Forecasts, planned figures, reach, revenue, leads and other metrics therefore do not guarantee a particular commercial outcome unless expressly agreed otherwise.

15. Client content and rights

The client warrants that supplied text, images, trademarks, data and other materials may be used lawfully and do not infringe third-party rights. The client remains responsible for the factual and legal accuracy of its content, offerings and mandatory disclosures.

16. Revisions and approvals

Revision rounds are included only to the extent expressly agreed. Approvals may be given in text form and are binding for subsequent implementation. Changes after approval may cause additional work.

17. Use of artificial intelligence

Hulo Media may use suitable AI-assisted tools for research, structuring, ideation, editing or quality control. Results are reviewed within the agreed scope and are not presented without review as binding legal, tax or specialist advice.

18. Ownership, usage rights and working files

All transferable rights remain with Hulo Media until full payment. After full payment, the client receives the usage rights to the final deliverable specified in the quotation. Editable working files, internal templates, methods, libraries, drafts, source materials and unselected variants are owed only where expressly agreed.

19. Use as a reference

Hulo Media may use publicly available deliverables and the client's name or logo as a reference unless the client objects in text form for a legitimate reason or confidentiality has been agreed.

20. Confidentiality

Both parties treat non-public business, technical and personal information as confidential. Statutory disclosure obligations and necessary disclosure to carefully selected persons assisting in performance remain unaffected.

21. Suspension and termination

Project pauses, notice periods and minimum terms are governed by the relevant agreement. Services already provided, binding third-party commitments and reserved capacity must be paid for up to the effective date of termination.

The right to terminate for good cause remains unaffected.

22. Meta Ads management and ongoing arrangements

Ongoing management covers only the accounts, markets, campaigns and activities expressly agreed. Response times, reporting intervals, terms and notice periods are set out in the quotation. Decisions and technical measures taken by platform operators cannot be guaranteed or prevented.

23. Communication

Project communication takes place through the agreed channels. Instructions, approvals and decisions from the client's named contacts may be treated as binding.

24. Client access and security

Where possible, access should be shared through official role and partner features. The client protects credentials, enables available security features and informs Hulo Media without delay of security incidents or revoked permissions.

25. Liability

Hulo Media is liable under statutory provisions for damage caused intentionally or through gross negligence. In cases of slight negligence, liability is limited, to the extent permitted by law, to breaches of essential contractual obligations and typically foreseeable damage. Liability for indirect damage, loss of profit or data loss is excluded to the extent permitted by law.

The client remains responsible for regular backups and the legal review of its business content and offerings.

26. Force majeure

Neither party is liable for delays or failures caused by events beyond its reasonable control, including natural events, government measures, infrastructure or platform outages, cyberattacks, industrial disputes or comparable disruptions. Deadlines are extended appropriately for the duration of the impediment.

27. Data protection

Information about the processing of personal data can be found in the Privacy policy. Where processing on behalf of the client is required, the parties will conclude a separate agreement.

28. Applicable law and jurisdiction

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. To the extent permitted by law, disputes arising from or in connection with the contractual relationship are subject to the jurisdiction of the court with subject-matter competence at Hulo Media's registered place of business.

29. Final provisions

If any provision is invalid or unenforceable, the remaining provisions remain effective. The statutory rule replaces the invalid provision. Changes and additions require text form unless mandatory law requires a different form.

30. Last updated

September 2026